CloudBite
Last updated: August 11, 2026
CloudBite is an ordering platform that lets customers place one order from multiple cloud kitchens. By using this website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the platform.
You are responsible for providing accurate name, phone, email, delivery address, delivery zone, and order details. CloudBite may contact you by phone, WhatsApp, email, or order-status pages to confirm, update, or complete an order.
Menus, photos, ingredients, prices, promotions, kitchen hours, delivery zones, delivery fees, and minimum orders may change at any time. Product photographs are references; final presentation, arrangement, and packaging may vary due to handcrafted preparation and transport. The product description, selected options, and price confirmed for the order apply to the purchase. Items may become unavailable after being shown online. We may refuse, adjust, or cancel an order when an item, kitchen, delivery area, or operational condition is unavailable.
Current payment methods may include cash or card on delivery/pickup. Online card payment is not available unless it is specifically enabled on the platform. The customer is responsible for the order total, including applicable taxes, service fees, delivery fees, and any confirmed add-ons.
Customers are responsible for reviewing items and entering allergy notes or special instructions before ordering. Cloud kitchens may prepare food in shared environments, so cross-contact with allergens may occur. We do not guarantee that any item is allergen-free unless expressly confirmed in writing.
Delivery and pickup times are estimates. Delays may happen due to kitchen volume, weather, traffic, customer availability, address issues, or other operational factors. The customer must be available at the phone number and location provided.
Promo codes and loyalty benefits are subject to eligibility, minimum order amounts, expiration, availability, and anti-abuse controls. Promotions have no cash value and may be changed, paused, or cancelled if misused or entered incorrectly.
You agree not to misuse the platform, place false orders, attempt unauthorized access, interfere with operations, or abuse staff, kitchen partners, drivers, or support channels. CloudBite may suspend accounts or refuse service when needed to protect the business, customers, or partners.
CloudBite may use third-party tools such as WhatsApp, hosting providers, analytics, payment tools, delivery tools, or kitchen services. Those services may have their own terms and privacy practices.
To the extent permitted by applicable law, CloudBite is not responsible for indirect, incidental, special, or consequential losses. For any order-related claim, our maximum responsibility is limited to the amount paid for the affected order. Nothing in these terms limits rights that cannot legally be limited.
We may update these terms as the platform changes. The updated version will be posted on this page. Continued use of CloudBite after changes means you accept the updated terms.
For questions about these terms, contact CloudBite through the WhatsApp or contact channel shown on the website.
