CloudBite
Last updated: August 21, 2026
This Privacy Policy explains how CloudBite collects, uses, stores, and shares information when customers, delivery personnel, and authorized staff use the website, mobile applications, and operational tools. We aim to collect only the information needed to operate food ordering, delivery, customer support, account features, promotions, and loyalty.
We may collect names, phone numbers, emails, saved and delivery addresses, delivery zones, order history and notes, payment method selections, account and session data, language preferences, promo and loyalty activity, and support communications. For authorized delivery personnel, we may also collect driver account identifiers, shift and delivery-status events, precise device location during active deliveries, recipient names, and proof-of-delivery photos or signatures intentionally captured in the driver app.
We use information to create and manage orders, authenticate authorized users, coordinate kitchens and deliveries, show delivery progress to dispatch and the relevant customer, document delivery completion, process payment status, provide account features, prevent misuse, improve operations, and comply with legal or accounting obligations. Driver location is used for delivery operations and customer order tracking, not for advertising or tracking across other companies' apps or websites.
We may share only the information needed with kitchens, delivery staff, support staff, service providers, hosting providers, phone-verification, WhatsApp or messaging tools, payment providers when enabled, and legal or regulatory authorities when required. A phone-verification provider may receive the phone number and one-time-code request needed to verify it. We do not sell customer personal information.
The platform may use cookies, sessions, and browser local storage to keep you signed in, remember language preferences, maintain your cart, support security, and improve the ordering experience.
We keep order, account, delivery event, location, and proof-of-delivery records only as long as reasonably needed for operations, customer support, safety, tax, accounting, legal compliance, dispute handling, and fraud prevention. You may request correction or deletion where applicable, subject to records we must retain.
We use reasonable technical and organizational measures to protect information. No online system is completely secure, so customers should use strong passwords and avoid sending sensitive data that is not needed for an order.
You may update account details, manage saved addresses, log out, and control location or notification permissions in device settings. To delete a customer account in the CloudBite mobile app, open Account, choose Privacy and account deletion, select Request deletion, and confirm the request. Authorized delivery personnel whose accounts are provisioned by CloudBite may request account deactivation and deletion by emailing ceo@deliveryzone.net from the address associated with the driver account. If you cannot access an app, use that same email channel and identify the account you want deleted. Active sessions are revoked when the request is approved. Deletion removes account credentials and preferences and removes or anonymizes links to personal data where applicable. CloudBite may retain detached or anonymized order, delivery, location, proof, accounting, tax, legal-compliance, dispute, safety, and fraud-prevention records for the period required for those purposes.
CloudBite is intended for customers who can legally place orders and make purchases. Minors should use the platform only with permission and supervision of a parent or legal guardian.
Some service providers may process information outside Panama or use their own infrastructure. We work to use information only for legitimate operational purposes and in a manner consistent with applicable data protection rules.
For privacy questions or requests, contact CloudBite through the WhatsApp or contact channel shown on the website.
